Panacea Clinic ("we", "us", "our") is committed to protecting the privacy and confidentiality of personal information provided by patients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website panaceaclinicnashik.com or contact us through any channel.

1. Information We Collect

1.1 Information You Provide Voluntarily

When you book an appointment, use our contact form, or interact with our chatbot, you may provide:

• Full name
• Phone number / mobile number
• Email address (optional)
• Medical concern / message (as typed by you)
• Preferred service or treatment

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location (city/region)
• Browser type, operating system, device type
• Pages visited, time spent, referring URL
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information collected for the following purposes:

• To confirm and schedule your appointment with Dr. Jaideep Somvanshi
• To respond to your medical queries and enquiries
• To send appointment reminders (via phone/WhatsApp/email if you provided these)
• To improve our website content and user experience
• To comply with applicable laws and regulations
• To protect the security and integrity of our systems

We do not use your information for unsolicited marketing without your explicit consent.

3. Medical Information Confidentiality

Any medical information or symptoms you share with us (through forms, chatbot, phone, or in-person consultation) is treated as strictly confidential in accordance with medical ethics and applicable Indian laws including the Indian Medical Council Act. Your medical records are accessible only to authorised clinical staff involved in your care.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party. We may share information only in the following limited circumstances:

• With your consent — when you have expressly authorised sharing
• Legal obligation — if required by law, court order, or government authority
• Service providers — email delivery services (e.g., PHP mail/SMTP) that process data on our behalf under confidentiality obligations
• Medical referrals — with your knowledge, when referral to another specialist is required for your care

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Session cookies — temporary, deleted when you close your browser
• Analytics cookies — to understand how visitors use our site (e.g., Google Analytics, if enabled)

You may disable cookies in your browser settings, though this may affect website functionality.

6. Data Storage and Security

Appointment enquiries submitted through our website are stored in a secured MySQL database on our web server hosted in India. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure, including:

• HTTPS encryption for all data transmission
• Password-protected database access
• Input validation and sanitisation to prevent injection attacks
• Rate limiting on form submissions

While we strive to protect your information, no method of electronic transmission is 100% secure. We encourage you not to share sensitive clinical details through web forms beyond what is necessary to book an appointment.

7. Data Retention

Appointment enquiry records are retained for a reasonable period to allow follow-up and maintain patient records as required by Indian medical regulations. You may request deletion of your data at any time by contacting us (see Section 9).

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal and medical record-keeping requirements)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at drjaideepsomvanshi@gmail.com or call +91 9112220247.

10. Third-Party Links

Our website may contain links to third-party websites (Google Maps, Facebook, Instagram, YouTube, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact:

• Clinic: Panacea Clinic
• Doctor: Dr. Jaideep Shekhar Somvanshi
• Address: Ground Floor, Indira Heights, Old Gangapur Naka, Gangapur Road, Nashik, Maharashtra 422013
• Phone: +91 9112220247
• Email: drjaideepsomvanshi@gmail.com